Shipping policy
Shipping
Every Lula order is packed by hand in the UK and sent with Royal Mail Tracked 48. Here is what to expect.
When will my order ship?
We dispatch orders on the next working day after you order. Working days are Monday to Friday, not including bank holidays in England and Wales.
- Order on a Tuesday, and it ships on Wednesday.
- Order on a Friday, Saturday or Sunday, and it ships on Monday.
- If the next day is a bank holiday, your order ships on the next working day after it.
The product page shows the date your order will ship by.
How long does delivery take?
Royal Mail aims to deliver Tracked 48 parcels in 2-3 working days after dispatch. This is Royal Mail's target, not a guarantee. Royal Mail doesn't set a delivery target for some postcodes, including Northern Ireland, the Scottish Highlands and islands, and the Isles of Scilly, so parcels there can take a little longer.
How much does shipping cost?
| What you order | UK shipping |
|---|---|
| Subscription (Subscribe and save) | Free |
| Buy 2 bundle (£39.99) | Free |
| Any one-time order of £30 or more | Free |
| One-time order under £30 (for example, a single jar at £24.99) | £3.95 |
Shipping costs are shown at checkout before you pay.
Subscriptions
Your first subscription order ships on the next working day, the same as any other order. After that, a new jar is sent each calendar month. Subscription orders always ship free in the UK. You can pause, skip or cancel at any time in your account, with no fee.
Where do you ship to?
We ship to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. That includes the Scottish Highlands and islands and the Isles of Scilly, at the same price as everywhere else.
We can also send to BFPO addresses. Delivery to BFPO can take longer.
We don't currently ship to the Channel Islands (Jersey and Guernsey), the Isle of Man, or outside the UK.
Tracking your order
Every parcel is tracked. When your order ships, we'll email you the Royal Mail tracking number and a link so you can follow it. Royal Mail may also send you delivery updates by email or text.
Changing or cancelling an order
Need to change your address or cancel? Email us at hello@lulahealth.co.uk as soon as you can. If your order hasn't shipped yet, we'll update it or cancel it and give you a full refund.
If it has already shipped, you can still use your 14-day right to cancel or our 30-day money-back guarantee. See our refund policy for details.
Lost or late parcels
If your tracking hasn't moved for 5 working days after the expected delivery date, email us with your order number. We'll send you a replacement at no cost, and we'll deal with Royal Mail ourselves.
Until your order reaches you, it's our responsibility. If you've asked Royal Mail to leave it in a safe place or with a neighbour, it counts as delivered once it's left there.
Damaged or broken jars
Lula comes in a glass jar, and we pack every one carefully. If yours arrives damaged:
- Please don't use the product.
- Email a photo of the jar and the packaging to hello@lulahealth.co.uk within 7 days of delivery, with your order number.
- We'll send you a free replacement or give you a full refund, whichever you'd prefer. You don't need to send anything back.
If you can, please keep the packaging for a few days in case Royal Mail asks to see it.
Wrong or incomplete address
If a parcel comes back to us because the address was wrong or incomplete, we'll email you to confirm the right address and send it out again. If the address was entered incorrectly at checkout, we'll ask you to cover the £3.95 postage to re-send it.
Questions?
Email us at hello@lulahealth.co.uk. We aim to reply within 1 working day.
Lula Health Ltd, registered in England and Wales, company number 16199257. Registered office: 18 The Hollies, Brackla, Bridgend, CF31 2PP.